PAYMENT, CANCELLATION & REFUND POLICY

 • All memberships (VitaCare™️, Optimization Services, and the E3 Method™️) are billed monthly in advance.

 • Membership fees cover access, care coordination, availability, and professional services.

 • Medication, lab, and imaging costs are not included and are billed separately by third parties.

 

Because medical services involve professional time, availability, and clinical resources:

 • Membership fees are non-refundable once the billing cycle has started.

 • Completed visits and services are non-refundable.

 • We do not offer refunds for:

 • Unused visits

 • Missed or late-canceled appointments

 • Dissatisfaction with outcomes when care was provided appropriately

 

This policy aligns with standard medical practice and concierge care models.

 

Patient-Initiated Cancellation

 • Memberships may be canceled at any time with at least 7 days’ notice before the next billing cycle.

 • Cancellation takes effect at the end of the current billing period.

 • No partial-month refunds are issued.

 

Practice-Initiated Termination

 

VitaRegen Medical reserves the right to discontinue services if:

 • Care is no longer clinically appropriate

 • The patient does not follow medical recommendations

 • There is abusive, threatening, or inappropriate behavior

 • Payment obligations are not met

 

If services are terminated by the practice for non-clinical reasons, any prepaid future charges will be refunded on a prorated basis.

 

 • Missed appointments or cancellations with less than 24 hours’ notice may count as a completed visit.

 • Repeated no-shows may result in termination of membership.

 

We take patient concerns seriously.

 • Patients are encouraged to contact our office to discuss concerns or questions about their care.

 • Clinical decisions are based on medical judgment, safety, and appropriateness.

 • Outcomes cannot be guaranteed, and dissatisfaction alone does not warrant a refund when services have been provided.

 

 • Chargebacks for services rendered may result in immediate suspension of services.

 • Patients agree to contact VitaRegen Medical directly before initiating any payment disputes.

 

By enrolling in any VitaRegen Medical service or membership, patients acknowledge and agree to this policy.